Wheelchair

If you require wheelchair assistance for your MAI flight, please contact our Reservations Team in advance. We will assist you with the available services and add the necessary information to your booking.

Wheelchair Assistance Types

MAI provides wheelchair assistance based on each passenger's mobility needs:

• Ramp Wheelchair (WCHR): For passengers who can walk independently and use aircraft stairs but require wheelchair assistance to and from the aircraft.
• Step Wheelchair (WCHS): For passengers who can walk to and from their aircraft seat but are unable to use aircraft stairs.
• Cabin Wheelchair (WCHC): For passengers who are unable to walk independently and require assistance to and from their aircraft seat.

Hi-Lift Charges

For WCHC/WCHS passengers, a hi-lift service may be required when the aircraft is not parked at an aerobridge and passenger stairs are used for boarding or disembarkation.

Where hi-lift service is required, applicable charges will be collected at the respective station at departure and/or arrival, as applicable.

Passengers are advised to confirm the availability and applicable charges with our Reservations Team before travel.

For contact details: This email address is being protected from spambots. You need JavaScript enabled to view it. & 9787 & +95 9 880 443 787

Children Travelling Alone

MAI offers a Meet and Assist Service for children travelling without an accompanying adult, upon request by their parent or legal guardian.

• Unaccompanied Minors (UM): Children aged 6 to under 12 years.
• Young Passengers: Passengers aged 12 to under 16 years travelling alone.
• Children aged 3 or 4 years: May travel with a passenger aged 12 to 15 years, provided that the applicable Unaccompanied Minor procedures are completed for both passengers.

Parents or legal guardians are advised to contact our Reservations Team in advance to arrange the required assistance and complete the necessary documentation.

Expectant Mother

Please contact our Reservation team for more information on the above matters.

For damaged baggage, a Damage/Pilferage Baggage Report will be completed by a MAI staff. The reporting passenger will be issued a copy if the passenger reports the damage immediately upon arrival (in the baggage reclaim area), the passenger will also need to produce a valid ticket coupon or a PNR address or E-ticket number (E-ticket Passenger) for the applicable flight plus a valid claim tag.

A Damage/Pilferage Baggage Report shall not be completed if the baggage tag and/or claim tag shows that the baggage was accepted under limited release conditions with the 'received damaged' or 'unsuitably packed' box checked. This is also applicable for cabin baggage or other items not checked for the applicable flight.

All claims for expenses made in connection with delayed (first need expenses) and/or lost (replacement) baggage should be made in writing and sent to the MAI office.

• Passengers can advised that MAI reimburse the expenses,
• Passengers can include the Passengers coupon, proof of travel and/or Confirmation Note,
• A Claim tag and receipts for the expenses made can be enclosed.

Passengers will be advised that MAI liability in cases of definitively lost checked baggage is limited to the MAI General Terms and Conditions and the terms and conditions of the Warsaw Convention, The Hague Protocol. All claims should be made in writing.

MAI does not accept responsibility/liability for any missing or damaged carry-on baggage articles left on board the aircraft and security items. MAI does, however, try to return these items to their rightful owners.

If such articles are found at the station, they will be stored in a safe manner. Upon request, they can be returned to the passenger (at the passenger's expense). For valuable articles, confirmation of ownership is needed, and the passenger should sign for receipt.